Terms of Service
Last updated 2 September 2026. This is a placeholder structure for legal review — the wording is not final and has not been approved by counsel.
Placeholder content. Section headings reflect what the document must cover; the body text is illustrative and must be drafted and approved by a qualified lawyer before launch.
1. Acceptance of terms
By creating a FERIK account or making a booking, you agree to these terms. If you are booking on behalf of a business, you confirm you have authority to bind that business.
2. What FERIK is
FERIK coordinates bookings with independently verified vendors — it does not itself provide stays, transport, catering or events. Each booking is a contract between you and the vendor, facilitated through our platform.
3. Bookings & payments
Trips are paid at checkout in one payment of the amount due, from your FERIK Wallet or a saved card. Plan an Event bookings are paid in stages, starting with a 30% deposit when you confirm; the later stages and their dates are shown on your plan. Event tickets carry a 4% booking fee on top of the ticket price. Prices are shown in ₦ before you commit. Nothing is charged until you explicitly confirm.
4. Cancellations & refunds
Cancellation terms are set per vendor and shown before you book. If a vendor declines a booking you have paid for, or an organiser cancels an event, the amount you paid is refunded to your wallet. For anything else, raise a dispute under Support and our team decides the outcome.
5. Your responsibilities
You are responsible for the accuracy of the information you provide, for travelling with valid documents, and for following the rules and age policies of any event or venue you book.
6. Vendor relationship
Vendors on FERIK have passed KYC/KYB verification, but FERIK is not a party to the service itself. Disputes about service quality are mediated through Support and our verification standards.
7. Prohibited use
You may not use FERIK for fraudulent bookings, to circumvent vendor verification, to harass vendors or staff, or for any purpose that violates Nigerian law.
8. Liability
FERIK holds and releases payment on your behalf and verifies vendors before they can list, but is not liable for a vendor’s performance of the underlying service beyond the protections described in Trust & Safety.
9. Account suspension
We may suspend or close an account that breaches these terms, attempts to defraud a vendor or traveller, or repeatedly fails verification checks.
10. Changes to these terms
We may update these terms as the product changes. Material changes will be notified in-app before they take effect.
11. Governing law
These terms are governed by the laws of the Federal Republic of Nigeria, and disputes are subject to the jurisdiction of Nigerian courts.
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Questions about these terms?
Our team can point you to the relevant clause, though we cannot give legal advice.